Send perfectly-timed SMS and email review requests after each customer interaction, plus enable one-tap reviews with digital Tap Cards.
Features:
Our system automatically detects 1-3 star feedback and redirects it to your private dashboard. Address concerns privately before they damage your public reputation.
How It Works:
For reviews that violate platform policies (fake, competitor, inappropriate content), we build a legal case and work with Google contacts to get them removed.
Key Points:
We make it effortless. After a customer transaction, our system automatically sends a polite SMS or email request with a direct link to leave a review. For in-person interactions, our digital Tap Cards allow a one-tap review. This automated, multi-channel approach significantly increases request visibility and conversion.
Our system intelligently detects 1, 2, and 3-star review attempts. Instead of publishing them to Google or other sites, they are blocked and sent privately to your email dashboard. This allows you to address the customer’s concern directly, resolve the issue, and potentially salvage the relationship without harming your public rating.
For reviews that are fake, from competitors, or violate Google’s policies (e.g., hate speech, irrelevant content), we build a detailed legal case. Using our established contacts, we submit this case directly to a human at Google for evaluation. Our 92%+ success rate is based on our expertise in crafting compelling, policy-backed removal requests.
Yes. For our one-time removal service, you only pay the fee if the targeted review is successfully removed by Google. This aligns our success with yours. For clients on our monthly Review Suite package, one removal request per month is included as a standard feature.
No. Professional, well-timed communication is welcomed. We craft polite, brand-appropriate messages sent at an optimal time after service (not immediately). The key is making the process seamless; a single tap for the customer. This is a service that respects both your brand and your customer’s experience.
